T&Cs
Adventure Hostel's standard Terms and Conditions of booking
Please note that these T&C’s may be superceded for reservations that fall over specific dates/events. You will be made aware of this in your formal confirmation email, which you will receive after your reservation has been lodged.
Check-in
Check-in starts from 2pm
As we are a small hostel, our reception is open from 8.30am to 7.30pm.
New arrivals may arrive any time after 9.00am. While beds are not ready until 2pm, you can securely store your luggage until your bed is available.
Late check-ins are only possible with prior notice up to, but no later, than 11:00pm.
If you will arrive between 7.30pm-11pm, please email or call us 2-3 days before you arrive, and we will provide instructions on how to self-check-in.
Check-out
Standard check out time is 10:00am.
We are happy to store your luggage in our locker room, free of charge, and for you to make use our facilities throughout the day.
Guests wishing to take advantage of our late check out service can do so for an additional $10.00 per person, or $20 per private room. This gives you the ability to snooze in up to 13:00. This service is subject to availability and must be arranged before 7pm on the night before check-out
Cancellation policy
Reservations not cancelled by 2.00pm, two calendar days prior to the scheduled arrival date will be subject to additional charges equivalent to one night’s accommodation.
Failure to arrive on selected check-in date will result in reservation cancellation. Any applicable fees will be charged remotely. Please notify us of any delays or amendments to your journey as soon as possible.
All outstanding payments for the duration of your stay are to be paid on arrival (check-in) at the hostel or the beginning of any extension of bookings.
Please note that we will provide free cancellation if in the unlikely event the NZ Government closes international borders preventing travel. We do not offer free cancellation to anyone unable to travel due to sickness (Covid 19 or other) or weather disruptions (this is the domain of travel insurance).
Payment
All outstanding payment is due on arrival at the hostel, at the date at which your booking begins, or on the commencement of any extension of stay.
Guests specifying that they will arrive after our reception closes may be charged in advance, this includes bookings between 1-2 nights and any reservations that fall over special events such as New Years Eve, Christmas.
Payment is to be made in cash (New Zealand Dollars), or by credit or debit cards. Any payments made using a credit card, travel card or an international debit card or will incur a 2.5% surcharge – to cover the cost of processing international transactions, which is passed onto us by our bank. Adventure Hostel does not accept AMEX, Diners or Maestro cards.
Beds and Room allocation
Adventure Hostels are unable to guarantee guests from a group booking (2+ persons) will be allocated into the same room, as this is dependent on current availability on the date you make your booking. Priority is given to the bookings made earliest.
Nor can we guarantee that any booking will be in the same room for the duration of the stay, though we will always try our best as it makes our job far easier. In the event you may need to shift rooms we will make your stay as smooth and effortless as possible.
Adventure Hostels do not allocate bunks and operates a first in first choice policy, therefore we are unable to offer any preferred choice between upper or lower bunks.
All of our bunks include bed linens, freshly laundered, made-up and ready for you to hop straight into. Towels are also included as standard. Please note, that sleeping bags and external blankets are not permitted to be used for hygiene purposes. All of our rooms feature heat pumps & A/C however, if required, we can provide additional blankets free of charge.
Groups
Adventure Hostels are small, intimate hostels and therefore do not allow groups of more than 6 people.
This is to keep the atmosphere for our predominately solo-traveller guests fresh and exciting. Groups can negatively impact the inviting and welcoming nature of a hostel. Unfortunately, anyone found to be making multiple bookings to attempt having more than 6 people will have their booking cancelled or be turned away at check-in.
Maximum length of stay
Adventure Hostels operate with maximum lengths of stay for all guests. This policy changes dependent on the season (Summer, Nov-April & Winter, June-October)
Summer – 10 nights.
Winter – 21 nights (solo guests only)
There must then be a 20 night break/gap between any subsequent or future reservations at the same Adventure Hostel. We reserve the right to cancel or refuse service to any person making additional bookings within the 20 night break period, or persons who attempt to circumvent our maximum stay policy.
Adventure Hostels do not provide long-term accommodation or offer weekly rates.
Age policies
Adventure Hostels does not operate with maximum age policies, however we do have a minimum age policy at our properties.
Guests aged 17 and under (defined as a Child), cannot reside in a mixed dorm with guests that are not associated with their booking. This means that the guest will need to reside in a privately booked dormitory or opt for our Double/Queen-bed room.
We do not need parental permission. Please note however that we allow guests to consume their own alcohol on-site, which is not supervised by Adventure Hostel staff.
Covid policy
Positive Covid Tests
As per New Zealand Government stipulations, in the event of you testing positive to Covid-19, you will need to self-isolate for 7 days at your own expense. You will be required to proactively find other suitable accommodation and be financially prepared to cover this cost. Our hostel is not equipped to offer self-isolation due to the shared living nature of hostel life. As per our refund policy, there are no refunds for Covid-19 reasons (with the exception of the government closing the border, which is unlikely). We urge all guests to ensure they have suitable travel insurance.
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