Privacy Policy

Last Updated: 17 July 2026

Our Commitment to Your Privacy

Adventure Hostels is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under the New Zealand Privacy Act 2020.

By making a booking, staying with us, contacting us or using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Who We Are

Adventure Hostels operates a collection of independently owned hostels throughout New Zealand. Depending on the property you stay at, your booking is managed by one of the following companies:

• Adventure Queenstown Hostel & Chalet Ltd
• Adventure Q2 Hostel Ltd
• Adventure Wanaka Hostel Ltd
• Adventure Christchurch Hostel Ltd (trading as Urbanz Accommodation Christchurch)
• Adventure Taupo Hostel Ltd

Throughout this Privacy Policy these companies are collectively referred to as Adventure Hostels, we, our, or us.

What Information We Collect

The information we collect depends on how you interact with us.

This may include:

• Full name
• Email address
• Telephone number
• Residential address (where provided)
• Nationality
• Date of birth 
• Passport or government-issued identification where required, for identity verification
• Emergency contact details
• Booking dates and accommodation details
• Payment information (processed securely through PCI compliant payment providers)
• Special requests or accessibility requirements you choose to share
• Correspondence with our team via email, telephone, WhatsApp or online travel agency messaging platforms

If you book through an Online Travel Agency (OTA) such as Booking.com, Hostelworld, Expedia or similar booking platforms, we receive the information required to manage your reservation.

How We Collect Information

We may collect your information when you:

• Make a booking through our website
• Book through an Online Travel Agency
• Contact us by email, phone or WhatsApp
• Communicate through OTA messaging systems
• Check in to one of our properties
• Visit our website
• Interact with our staff during your stay

Why We Collect Your Information

We collect personal information so that we can:

• Process and manage your reservation
• Verify your identity where required
• Provide accommodation and associated services
• Contact you regarding your booking
• Respond to enquiries and requests
• Improve our guest experience
• Meet our legal and regulatory obligations
• Protect the safety and security of our guests, visitors and staff
• Resolve disputes or investigate incidents where necessary

Following your stay, we may send you a single email inviting you to leave a review of your experience.

We do not send marketing newsletters or promotional emails unless you have specifically requested to receive them.

How We Communicate With You

Depending on your booking, we may contact you using:

• Email
• Telephone
• WhatsApp
• Online Travel Agency messaging systems

These communications relate to your booking, operational updates, your stay with us or post-stay review requests.

Sharing Your Information

We respect your privacy.

We do not sell, rent or trade your personal information.

We only share your information where it is necessary to operate our business or where required by law.

This may include:

• Our secure property management system
• Payment processing providers
• Online Travel Agencies involved in your reservation
• Professional advisers where required
• Emergency services where necessary to protect life or property
• Government agencies where disclosure is required by law

We take reasonable steps to ensure that any third-party service providers handling personal information do so securely and appropriately.

Anonymous Guest Statistics

To better understand travel trends and support New Zealand’s tourism industry, we may compile anonymous, aggregated guest statistics such as:

• Nationality
• Age groups
• Length of stay
• Booking trends

This information does not identify individual guests.

Aggregated data may be shared with tourism organisations, industry bodies and government agencies to support tourism research, advocacy and planning.

CCTV

For the safety and security of our guests, visitors, staff and property, CCTV operates in selected public areas of our hostels.

CCTV footage may be used to:

• Protect guests and staff
• Investigate incidents
• Prevent theft or damage
• Meet legal obligations where required

Footage is only accessed by authorised personnel and is retained only for as long as reasonably necessary for these purposes.

Website Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience.

We also use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect anonymous information such as:

• Pages viewed
• Time spent on the website
• Device and browser type
• Approximate geographic location
• General website usage information

This information helps us improve our website and services and does not personally identify individual visitors.

You can manage or disable cookies through your web browser settings. Please note that disabling cookies may affect some website functionality.

WhatsApp

If you choose to contact us via WhatsApp, your communications are processed through WhatsApp’s platform.

Your use of WhatsApp is also subject to WhatsApp’s own privacy practices and policies.

Wi-Fi

Guests are welcome to use complimentary Wi-Fi during their stay.

Access is provided using login credentials supplied by Adventure Hostels.

We do not collect personal information solely for the purpose of providing Wi-Fi access.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Access to guest information is limited to authorised staff who require it to perform their duties.

While no system can guarantee absolute security, we are committed to maintaining appropriate safeguards for the information we hold.

How Long We Keep Information

We retain guest information for as long as it remains necessary for legitimate business purposes.

This includes:

• Managing current and future bookings
• Recognising returning guests
• Maintaining booking history
• Meeting legal, financial and taxation obligations
• Resolving disputes or chargebacks
• Supporting the ongoing operation of our business

Our property management system retains historical booking information so that we can provide a better experience for returning guests and maintain accurate accommodation records.

Where personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where practicable.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of information you believe is inaccurate
• Ask questions about how your information is handled

If we are unable to comply with a request, we will explain why where required by law.

Contacting Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:

Operations Team

operations@adventurehostels.co.nz

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal obligations.

The most current version will always be published on our website, and the “Last Updated” date will indicate when changes were made.

If you believe we have not handled your personal information appropriately, we encourage you to contact us first so that we can work with you to resolve the issue. You also have the right to make a complaint to the Office of the Privacy Commissioner of New Zealand.