New Zealand’s best-rated hostel group are on the hunt for vibrant, engaging & focused individuals to join the team at our top rated hostels. This role is live-in only and great quality, discounted accommodation is provided as part of any team member role with Adventure Hostels. 

A standard work week at our hostels is 35-38 hours, and split between a 5-day working week. Adventure Hostels try to operate with a fixed work schedule, which means that your working hours rarely change from a week-to-week basis. Furthermore, we’ll always try to allocate two days off together as your weekend. This fixed rota system is great for our Team Members and gives them the ability to easily plan and coordinate their adventures, hobbies and road trips outside of their working time.  

A typical work week would look a little like this: (this is an example only and may not be your actual working days)

T – 11:00 – 19:30 + Evening event + 10pm kitchen close (1hr) 
W – 08:30 – 15:00 
T – 11:00 – 16:00 
F – 11:00 – 19:30 + 10pm kitchen close (1hr) 
S – 08:30 – 15:00 

Your home
Adventure Hostels are smaller sized hostels, with between 50-70, which is perfect to generate the fun, friendly and familial atmosphere that our guests adore. All of our hostels can be found in top notch locations, right in the heart of town – so you’re only a few minutes’ walk to everything that the destination has to offer. All of our team members live-in house at our hostels, in fantastic sized ensuited staff accommodation that vastly exceeds the industry standard, when it comes to staff digs.

Adventure awaits
As New Zealand’s best reviewed hostel group, we are all about that attention to detail. Our team members will closely follow well-developed procedures and systems, complete task checklists and will ensure that each and every interaction you have with our guests is about maximising their experience at our hostels.

It’s effortlessly easy to make new friends or travel partners at Adventure Hostels. As part of your responsibilities, you’ll find yourself setting up and running pub quizzes from our dining room or setting up locations and prizes for our weekly scavenger hunt across the town – all as part of our nightly house-run activities.

Our team members are rostered on a rotating weekly basis and no single day at our hostels is ever the same. Our team members are responsible for it all, as you effortlessly move between Reception, Housekeeping and Events-focused tasks.
On Monday, you’ll be getting stuck-in on our housekeeping team. Tuesday, you’ll be hands on responding to guest enquiries & emails, handling check-ins and selling tours from our Front desk. Thursday night, you’re there front and centre, gearing our guests up for the weekly Mario Kart tournament in the lounge.

Throughout it all you’ll be supported by a management team that know their stuff.
You’ll be led by business owner Brett, who has seen it all and been absolutely everywhere. Brett has spent several years refining his understanding of what makes a fantastic guest & hostel experience. His years of travel have culminated in our two amazing Adventure Hostels, with a third opening in Summer 2023 and a fourth on the horizon. 

The Adventure DNA

You love interacting with people from all walks of life and nationalities
You’re the life of the party, extroverted, and able to handle a crowd.
You keep things neat, organised, and focused.
You can keep your heat when the pressure hits
You understand that we are a business, and that maximising revenue is an important aspect of your role.
You’re creative, innovative, and not afraid to share ideas, or ask for help.

You’ll also hold the right to work within New Zealand and will likely have previous working experience within hostels, hotels or hospo. Lastly, you’re willing to commit to a full season with us – between 4-6 months.

Jackpot!

• Starting wage during the first weeks of training is paid at $23.15 per hour. Plus 8% Holiday pay, which is paid out hourly, as you go. 
• At the end of your first four full working weeks with Adventure Hostels, you’ll get a $1 hourly pay bump. (Rising to $24.15 + 8% loading)
• Subsidised accommodation at a fantastic rate for central Queenstown, $260 (AW, Q2) or $280 (AQ) per week, in our fantastic staff dorms that far exceed the industry standards for staff accomm.
• Free laundry, Wi-Fi while on-site.
• Free use of all hostel facilities and amenities including Bikes, Gro Pro’s, and Sports equipment such skis, snowboards, and winter clothing.
• Discounts on local tours, activities, and excursions.

 The nitty gritty

• The role encompasses all hostel related reception, housekeeping & event-centric tasks.
• You’ll need to provide a great customer experience for all of our guests. Be attentive, social, and generally add positive enthusiasm to the overall atmosphere when not engaged with other duties.
• Processing guest check-ins, check-outs and the creation of new, extension and future bookings. You’ll also be responsible for collecting and inputting all Guest data required by Management, and as per our policies.
• Providing a hostel tour to all new arrivals, showcasing our amenities, facilities and generally welcoming each new guest into the Adventure family.
• Positively handling enquiries and any issues in person, by phone or email, or requesting the assistance of a manager when unable to.
• Accurate and honest recording of bookings and payments, taking and processing cash, credit and debit card payments and accurately logging these within our property management system (Ibex Seekom)
• To attempt to generate additional revenue for the Hostel through addon sales, tours and activity sales.
•  Performing of housekeeping duties, which will include:
  – Changing of beds on check-out
  – Deep cleans of specific areas of the hostel
  – Daily kitchen & bathroom cleans
  – Vacuum and mopping of communal spaces
  – Washing of all linens using provided washing machines and dryers
  – Nightly kitchen closes between 10:00-11:00pm (rostered twice weekly)
• Responsible for setting-up, promoting and running the nightly hostel event to ensure that it operates to a decent standard and that guests are behaving in an appropriately responsible manner.
• Completing any additional tasks given to you by your line Manager. The additional tasks may include deep cleaning, administrative or maintenance related tasks. Adventure Hostels will never provide you with any tasks that you would be unable to complete either due to skill or physicality. Training will always be provided when needed.
• Always try to maintain professional attitude when inside the Hostel, urging Guests to follow the rules and to not encourage any behaviours deemed to be unwanted within the hostel. This also means reporting any discovered illicit activities or behaviours of Guests or Staff to Management immediately. Adventure Hostels do not condone or tolerate the use or storage of drugs on-site.

As part of this process Adventure Hostels respresentatives will only those successful candidates. If you do not hear back from us within 5 days of applying then you will have been unsuccessful.